Pi-Jama.com stands behind every product that we ship from our fulfillment center and backs it with 100% satisfaction guarantee. If you are not completely satisfied with your order, you many return it for any reason, at any time, for a full refund of the purchase price. Personalization and shipping charges are not refundable.


 


Reminder !
If you are not entirely satisfied with your purchase, we are here to help. If there is an issue with your item, please send us an email within 7 days of receipt of your item and provide us with details.
Email: stress-free@pi-jama.com

PLEASE DO NOT RETURN YOUR ITEMS WITHOUT CONTACTING US FIRST.
You must have the Return Authorization Number that will be provided from us before returning the items.
We will not exchange any returned items without the Return Authorization Number.
We will be sending you back the returned items at your own cost.

1. General Information

1.1 Return policy

You can return the item(s) within 14 days after delivery and ask for a full refund. If you receive damaged item(s) or if their size /color does not match with what you ordered, we will issue a full refund or we will send you a new product for free. Please contact us to make a claim. After receiving your claim we will normally respond within 24 hours

1.2 Refund Policy

If you want to refund your order with reasonable reason and contact with us within 14 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.

2. Return & Exchange

2.1 When Can I return An Item?

2.1.1 Quality Problem

If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.

2.1.2 Unsatisfactory Product

If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.

2.1.3 Wrong Item

If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.

2.1.4 Size Problem

You can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.

2.1.5 Color Problem

The precise color of each item may vary depending on the computer screen settings, the background and the lighting conditions. Slight mismatches between the color of your item and the color shown on your computer screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item that is the wrong color, you can follow the same procedure described in the section “ If you received the wrong item “ here above.

2.2 How can I return my item ?

2.2.1  Returning An Item

Please include the following information in the return package :
1. Order number and product SKU of the item(s) you want to return.
2. Shipping label (outside the package).
3. Reasons for return.
4. Photos to show the nature of the problem so we know if there is any quality-related issue or if you have received the item(s) in wrong size color
5. Please E-mail and show the item of the problem to us, for example show the photos of item(s)quality-related issue or wrong size to us by E-mail.
For the returned item(s), we will refund you after we have received your package and inspected it.

2.2.2 Return address

Please contact us before returning any of the items for a refund. We do not accept returned items that were sent back by you directly without checking with us first. If your refund request was approved by one of our experts, please send the item(s) back to ( With the same box or package or bag ) :
Pi-JAMA
50 Colfax Ave Clifton, NJ, 07013 United States of America
Contact us:https://www.pi-jama.com/pages/contact-us OR 
stress-free@pi-jama.com

!! Before you refund the product to us, report your status with a mail message.

But don't remember: Maybe we will give you a gift. And we send the new one.

 

2.3 Return Announcement

¦- Due to hygiene reasons, we cannot offer refunds on earrings, lingerie, underwear, swimwear, unless the items are visibly defective.
¦- Please contact us no later than 14 days after you have received your purchase. After this time we cannot guarantee that the refund request will be accepted.
¦- Items must be returned unworn, unwashed, undamaged and unused with their original tags.
¦- Please send the item(s) back to us through a local post office instead of express services, like DHL, UPS, TNT, FEDEX and similar. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. Only once we receive the returned item(s), we can arrange a replacement or issue a refund.
¦- Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
¦- Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
¦- For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment.
pi-jama.com reserves the right of final decision on the interpretation of these return policies.

 

3. Refund

3.1 Refund Expected Time

Expected refund time

Payment Method How Long Can I Get The Refund
Within TWO-THREE businessDAYS
Refund within one business day, but bank processing may take 7-14 days to show in your account
Within FOUR business DAYS
WithinTWO business DAYS

 

3.2 Situations When We Refund

3.2.1. Product issues

We are focusing on provide high-quality items for you. However , if you are not satisfied with the goods or the products have some quality issues. We will process a refund request within THREE business days.

3.2.2. Item out of stock

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

3.2.3. PayPal Issues

If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

4. Shipping Fee

4.1 Customer will pay full amount of shipping fee

If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes  both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,

4.2 . Other Situations

If you have a unique situation that is not covered in the policy above, please contact us : https://www.pi-jama.com/pages/contact-us OR stress-free@pi-jama.com

What items are returnable?

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

 

What items are non-refundable?

  • Free gifts or promotional items

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 business days.

 

1. General Information

1.1 Return policy

You can return the item(s) within 14 days after delivery and ask for a full refund. If you receive damaged item(s) or if their size /color does not match with what you ordered, we will issue a full refund or we will send you a new product for free. Please contact us to make a claim. After receiving your claim we will normally respond within 24 hours

1.2 Refund Policy

If you want to refund your order with reasonable reason and contact with us within 14 Days (After arrival), after auditing your order, we will refund according to your situation. The refund expected time is based on your payment method.

2. Return & Exchange

2.1 When Can I return An Item?

2.1.1 Quality Problem

If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item. We will send you a replacement or we will issue a full refund once the nature of the problem has been identified.

2.1.2 Unsatisfactory Product

If the issue with the product you ordered is not quality-related but you are still not satisfied with your purchase, you can return the item(s) for a refund within 14 days after receiving your order. You will be issued a full refund of your purchase after we have received and inspected the returned item(s). You will be responsible for all shipping fees incurred.

2.1.3 Wrong Item

If you receive an item not matching what you ordered you can:
1) Exchange it for a new correct item;
OR
2) Return it for a full refund.
Please contact our Customer Service within 14 days from the date when you received it. We will resend the correct item for free or refund you the full price.

2.1.4 Size Problem

You can find all details about the sizes of each item on every product page. Please pay attention to the description of each product and to the information of your order.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
1) Size does not match what was ordered: You can contact our Customer Service directly to be issued a full refund or to receive a product with the right size for free.
2) Size matches what was ordered but does not fit: The size of each item may have an inaccuracy of about 3cm/1.5 inch due to hand measurements. If you find yourself in this situation, you can contact us and apply for a return. In cases such as these, the customer is responsible for all shipping costs incurred. Otherwise, we will cover all shipping costs. Please contact us to arrange a return.

2.1.5 Color Problem

The precise color of each item may vary depending on the computer screen settings, the background and the lighting conditions. Slight mismatches between the color of your item and the color shown on your computer screen may not mean that the item is defective or mismatched. However, if you feel that you have received an item that is the wrong color, you can follow the same procedure described in the section “ If you received the wrong item “ here above.

2.2 How can I return my item ?

2.2.1  Returning An Item

Please include the following information in the return package :
1. Order number and product SKU of the item(s) you want to return.
2. Shipping label (outside the package).
3. Reasons for return.
4. Photos to show the nature of the problem so we know if there is any quality-related issue or if you have received the item(s) in wrong size color
5. Please E-mail and show the item of the problem to us, for example show the photos of item(s)quality-related issue or wrong size to us by E-mail.
For the returned item(s), we will refund you after we have received your package and inspected it.

2.2.2 Return address

Please contact us before returning any of the items for a refund. We do not accept returned items that were sent back by you directly without checking with us first. If your refund request was approved by one of our experts, please send the item(s) back to ( With the same box or package or bag ) :
Pi-JAMA
50 Colfax Ave Clifton, NJ, 07013 United States of America
Contact us:https://www.pi-jama.com/pages/contact-us OR 
stress-free@pi-jama.com

!! Before you refund the product to us, report your status with a mail message.

But don't remember: Maybe we will give you a gift. And we send the new one.

 

2.3 Return Announcement

¦- Due to hygiene reasons, we cannot offer refunds on earrings, lingerie, underwear, swimwear, unless the items are visibly defective.
¦- Please contact us no later than 14 days after you have received your purchase. After this time we cannot guarantee that the refund request will be accepted.
¦- Items must be returned unworn, unwashed, undamaged and unused with their original tags.
¦- Please send the item(s) back to us through a local post office instead of express services, like DHL, UPS, TNT, FEDEX and similar. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. Only once we receive the returned item(s), we can arrange a replacement or issue a refund.
¦- Once your returned item(s) has been received and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
¦- Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.
¦- For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment.
pi-jama.com reserves the right of final decision on the interpretation of these return policies.

 

3. Refund

3.1 Refund Expected Time

Expected refund time

Payment Method How Long Can I Get The Refund
Within TWO-THREE businessDAYS
Refund within one business day, but bank processing may take 7-14 days to show in your account
Within FOUR business DAYS
WithinTWO business DAYS

 

3.2 Situations When We Refund

3.2.1. Product issues

We are focusing on provide high-quality items for you. However , if you are not satisfied with the goods or the products have some quality issues. We will process a refund request within THREE business days.

3.2.2. Item out of stock

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

3.2.3. PayPal Issues

If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

4. Shipping Fee

4.1 Customer will pay full amount of shipping fee

If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes  both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,

4.2 . Other Situations

If you have a unique situation that is not covered in the policy above, please contact us : https://www.pi-jama.com/pages/contact-us OR stress-free@pi-jama.com