(Please allow a little bit from when you place your order for the status to update!)
If you do not receive an email from Pi-Jama within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clickingHere!
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will email you an E-Gift Card for the cost of the item. (Minus any applicable promotion codes used on the order)
Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on the shipping method selected, you can to enter the tracking number emailed to you.
We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Easy Returns Policy.
Don’t worry! Simply click the “Forgot Your Password?” link next to the login button and follow the instructions provided. Please don’t hesitate to contact our Customer Care Team if you continue to experience any problems logging in.
|FREE Domestic Shipping (2-3 Business Days**); Orders over $75||FREE|
|Standard Shipping (2-3 Business days**)||$6|
|FREE Canada & U.K. Shipping; Orders Over $75||FREE|
|Canada & U.K. Shipping||$6|
|FREE International Shipping; Orders over $150** (5-10 days)||FREE|
|Standard International Shipping||$10|
|International Express (2-5 Business days)||$25|
**Due to overwhelming demand this holiday season, you may experience extended processing times up to 7 business days.
*Orders must total amount indicated after all discounts and coupons have been applied.
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Have your tracking number? Check the status of your order :
Pi-Jama is proud to service our #Pi-Jama from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency convertor located at the bottom of our website to change currency on the site. The site will default US Dollars on the checkout page. It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Pi-Jama is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
(After Receipt of Order)
6-10 Business Days
7-12 Business Days
We know how important your order is! Pi-Jama provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. We will always do our best to assist you, but Pi-Jama does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
Pi-Jama.com stands behind every product that we ship from our fulfillment center and backs it with 100% satisfaction guarantee. If you are not completely satisfied with your order, you many return it for any reason, at any time, for a full refund of the purchase price. Personalization and shipping charges are not refundable.
If you are not entirely satisfied with your purchase, we are here to help. If there is an issue with your item, please send us an email within 7 days of receipt of your item and provide us with details.
PLEASE DO NOT RETURN YOUR ITEMS WITHOUT CONTACTING US FIRST.
You must have the Return Authorization Number that will be provided from us before returning the items.
We will not exchange any returned items without the Return Authorization Number.
We will be sending you back the returned items at your own cost.
Still Need Help? Contact Us Here!
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