PRODUCT & ORDER INFORMATION

Track your order

(Please allow a little bit from when you place your order for the status to update!)

 

Do you have a fashion Pi-Jama size guide?

Yes, love! To accommodate our #Pi-Jama around the globe, we provide a detailed Size Guide for you to reference. You can access it General Size HERE or HERE or ...

I placed an order, but never received a confirmation email.

If you do not receive an email from Pi-Jama within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team by clicking

Here!

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Oops! i was so excited to place my order that i forgot to use my code.

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

My order was confirmed, but i just got an email that states i received a refund. what does this mean?

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will email you an E-Gift Card for the cost of the item. (Minus any applicable promotion codes used on the order)

How can i track my package (domestic)?

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on the shipping method selected, you can to enter the tracking number emailed to you.

 

How do i change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Easy Returns Policy.

TECHNICAL HELP

How do i unsubscribe from your emails and newsletters?

We’re sorry to see you go! To unsubscribe, just hit the “unsubscribe” link on the bottom of the email or newsletter.

What should i do if i have forgotten my password?

Don’t worry! Simply click the “Forgot Your Password?” link next to the login button and follow the instructions provided. Please don’t hesitate to contact our Customer Care Team if you continue to experience any problems logging in.

Is my privacy and personal information secure on your website?

Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information by clicking HERE.

SHIPPING

Our standard shipping rates:

FREE Domestic Shipping (2-3 Business Days**); Orders over $75 FREE
Standard Shipping (2-3 Business days**) $6
FREE Canada & U.K. Shipping; Orders Over $75 FREE
Canada & U.K. Shipping $6
FREE International Shipping; Orders over $150** (5-10 days) FREE
Standard International Shipping $10
International Express (2-5 Business days) $25

**Due to overwhelming demand this holiday season, you may experience extended processing times up to 7 business days.

*Orders must total amount indicated after all discounts and coupons have been applied.

For more information on our shipping policies, please click HERE!

How do i know if my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Have your tracking number? Check the status of your order :

 

 

Do you ship internationally?

Pi-Jama is proud to service our #Pi-Jama from all over the world! The default pricing on our site is in USD, the conversion rate depends on your issuing credit card company used on the transaction. Please see our currency convertor located at the bottom of our website to change currency on the site. The site will default US Dollars on the checkout page. It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Pi-Jama is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

 

Shipping Type

Processing Time

In-Transit Time

Expected Delivery

(After Receipt of Order)

International

24-48 Hours

6-10 Business Days

7-12 Business Days

 

My tracking info shows my package was delivered, but i never received it.

We know how important your order is! Pi-Jama provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. We will always do our best to assist you, but Pi-Jama does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

 

COLLABS

Wanna be a #Pi-Jama ?

Do you have what it takes to be a #Pi-Jama? Are you the Big Queen who can literally rock anything?! Do you have your own style that is admired by others?? If that’s you, we want you to join our Pi-Jama Squad!

Here's how to start:
  • Tag @pi-jama34tr and #Pi-Jama in your FN Instagram posts>
  • Send us an email with links to your social media handles to:
    pr@pi-jama.com
  • We can’t wait to have you join our #Pi-Jama Family!

EASY RETURNS

How long does the returns process take?

Returns are processed within 5-7 business days after your item(s) are received into our distribution center. Once your return has been processed, you will be issued an online store credit in the form of an E-Gift Card via email. Please keep your return tracking number for your records.

Pi-Jama.com stands behind every product that we ship from our fulfillment center and backs it with 100% satisfaction guarantee. If you are not completely satisfied with your order, you many return it for any reason, at any time, for a full refund of the purchase price. Personalization and shipping charges are not refundable.


 


Reminder !
If you are not entirely satisfied with your purchase, we are here to help. If there is an issue with your item, please send us an email within 7 days of receipt of your item and provide us with details.
Email: stress-free@pi-jama.com

PLEASE DO NOT RETURN YOUR ITEMS WITHOUT CONTACTING US FIRST.
You must have the Return Authorization Number that will be provided from us before returning the items.
We will not exchange any returned items without the Return Authorization Number.
We will be sending you back the returned items at your own cost.

Still Need Help? Contact Us Here!

Can i exchange an item?

Yes, You can contact to us.

I am an international customer and i want to return an item.

To avoid unnecessary and potentially costly return shipping, please contact us our Customer Care Team before returning an item. There are special circumstances that may limit our ability to accept or process a return from an international location, however, we will do our best to accommodate your return request. Please note that we are not responsible for returns until they reach our distribution center in Clifton, NJ. *If you are returning a damaged item and fail to contact us prior to making an international return, please note that the maximum credit for return shipping is $10.00 USD, regardless of actual charges incurred.

There is something missing/defective/not what i ordered. what do i do?

We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please contact our Customer Care Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible.. You can be sure !

My package is being returned to Pi-Jama, what do i do now?

All packages returned to us due to an invalid address will be restocked and you will be issued an E-Gift Card minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.